Resources & FAQs
Frequently Asked Questions
Do you need to know more before you reserve your booking? Here are the answers to some of our most commonly asked questions.
Didn’t find your answer? You can get in touch with us directly here.
You sure can. Please contact us on 01708 224753 to arrange a suitable time and date. When you arrive a member of the Stubbers team will show you around our site and answer any questions you may have.
You will find a list of downloadable resources underneath these FAQs. If you can’t find what you’re looking for please contact us on 01708 224 753.
In order for you to secure your reservation, Stubbers Adventure Centre requires a non-refundable 10% deposit or full payment within 14 days of the booking being made. This figure can be found on your booking form. After 14 days your booking will be cancelled, but don’t worry, we will remind you as the date gets closer.
Full payment is required 3 months before your visit. If at the time of your booking your visit is less than 3 months away, we will require full payment immediately.
To ensure we have sufficient staff, activities and accommodation space, we need to be notified of any changes at least 2 months prior to your visit.
You can find a full list of our activities by clicking here. These can be filtered by activity type and group type.
Stubbers will provide you with an adventure packed activity programme designed to meet your aims and objectives. We welcome activity requests, however we cannot guarantee this will be available for your programme. Alternatively If you are looking for a bespoke activity programme where you can choose all your activities, we will happily take you through our bespoke package options (these packages are not charged at a charitable rate).
At Stubbers we regularly check and maintain our safety equipment to the highest standards and ensure that it is continually safe and reliable. Following training, staff are regularly monitored to ensure standards are maintained.
You will need long sleeves and trousers for some activities. Footwear is required on all activities and needs to be enclosed (flip flops are a big no-no). Bring plenty of clothes and a bag for your wet and muddy clothing. Remember, it’s better to have too many layers than too few!
Our site is very safe so you don’t need to be able to swim to take part. If you’re ever near water, we make sure you will always wear a buoyancy aid or life jacket. If you think you will need extra assistance, please let us know.
Most activities are not affected by the weather as long as you are dressed appropriately. If an instructor feels that you are too hot, cold or wet they can shorten or change the activity for another. If you are worried about the weather conditions please call us on 01708 224753.
On arrival you will be issued with green wristbands. Please ensure any group members with a medical condition wears a green wristband. This is so the instructors can identify them. If you require extra assistance please advise us in advance so we can make provisions prior to your arrival.
At Stubbers there is something for everyone. Most activities can be tailored to all ability levels and some are supported by specialist activity equipment, including specialist sailing boats and access hoists. Please make sure prior to your visit you fill out an additional needs form.
We want to ensure everyone has an enjoyable day and takes something away with them – that’s why we believe in challenge by choice. Our staff can advise on how best to participate on a level that is comfortable for you. This way everyone contributes and all contributions are valued.
There’s a chance you will be sharing an activity area with other guests. However, you will have your own instructor who will be focused solely on your group.
At the end of an activity once all the children have had a go and time permitting, adults are free to have a turn. On certain water spots this is not permitted due to safety ratios.
Yes, we have a number of coach bays. On arrival you will be met by our welcome team who will arrange parking and escort your group off the coaches.
Yes you are more than welcome to ask parents to drop off their children. We kindly ask that you let us know prior to your visit so we can ensure we have sufficient parking and staff to manage traffic volume.
Leave your phone and any valuable jewellery at home if you can! If you decide to bring the bling with you, it’s at your own risk.
We are pleased to provide full changing and shower facilities. We also have a coffee shop that’s open every day and accepts cash and card payments. For more information on our coffee shop click here.
Our coffee shop provides grab-and-go food such as ice creams as well as souvenirs. We would recommend bringing £5 for a day visitor and £10 for a residential visitor. Our shops take cash and card payment and can be opened during an evening upon request.
Stubbers Adventure Centre has £10 million public liability insurance. Any claim for compensation will be referred to the underwriters. We strongly recommend that you take out suitable insurance cover against cancellation, accidental injury and loss for damage to personal property whilst visiting the centre.
The Stubbers staff have many years’ experience both at Stubbers and at other centres. Upon application, all staff are required to undertake an enhanced DBS disclosure, provide us with 3 satisfactory references, undertake a training period (the length of which depends on qualifications and experience) and work their first month on probation. All staff are qualified First Aiders.
Valuables and small items will be kept for 4 weeks and if not claimed will be disposed of at the Centre’s discretion. Clothing is disposed of weekly. Wet or very dirty clothing is disposed of daily.
Stubbers Adventure Centre is located on the edge of Upminster. Our closest train station is Upminster where you can then get the 370 bus to our centre. We also have a large car park which is free to use.
Contact us for our kit list. Feel free to send this to the parents.
You can request a sample menu from us. Closer to your visit you can request a copy of your specific menu.
We can cater for most dietary requirements. Please contact us as soon as possible so we can inform our caterers.
- Breakfast – 8.30am to 9:00am
- Lunch – 12.30pm to 13:00pm
- Dinner – 5.30pm to 6pm
If you have booked our Maple Lodge residential building, all bedding and pillows are included. If you have booked one of our camp villages, you will need to bring your own sleeping bag and pillow.
We don’t provide cooking utensils for those that have opted for self-catering. However we do have limited supplies that can be requested free of charge on arrival.
Check out our selection of downloadable documents and useful information to help plan your trip to Stubbers.
Some quotes from our visitors
Took the kids there without booking in advance, arrived and easily booked in for the climbing and archery. The staff were all extremely helpful and great with kids.Sarah Jones, Trip Advisor
Great place for families and groups to enjoy outdoor activities such as climbing, off road driving, canoeing, jet skiing, sailing, laser tag and loads more. The staff are always very willing to help out.Richard Carder, Google
We always have a brilliant time with our lads and ladies who have disabilities here. The staff are great. We enjoyed ourselves out on the sailing boats this time. The 4x4 driving is usually a big hit here.Ryan Horscraft, Facebook