Resources & FAQs

Frequently Asked Questions

Do you need to know more before you reserve your booking? Here are the answers to some of our most commonly asked questions.

Didn’t find your answer? You can get in touch with us directly here.

Can we view the centre before our visit?

You sure can. Please contact us on 01708 224753 to arrange a suitable time and date. When you arrive a member of the Stubbers team will show you around our site and answer any questions you may have.

Where can I find copies of your risk assessments, insurance and accreditation?

You will find a list of downloadable resources underneath these FAQs. If you can’t find what you’re looking for please contact us on 01708 224 753.

Do I need to pay a deposit to secure my reservation?

In order for you to secure your reservation, Stubbers Adventure Centre requires a non-refundable 10% deposit or full payment within 14 days of the booking being made. This figure can be found on your booking form. After 14 days your booking will be cancelled, but don’t worry, we will remind you as the date gets closer.

When do I pay the remainder of my balance?

Full payment is required 3 months before your visit. If at the time of your booking your visit is less than 3 months away, we will require full payment immediately.

Can I add guests to my booking?

To ensure we have sufficient staff, activities and accommodation space, we need to be notified of any changes at least 2 months prior to your visit.

What activities do you offer?

You can find a full list of our activities by clicking here. These can be filtered by activity type and group type.

Can we choose what activities we do?

Stubbers will provide you with an adventure packed activity programme designed to meet your aims and objectives. We welcome activity requests, however we cannot guarantee this will be available for your programme. Alternatively If you are looking for a bespoke activity programme where you can choose all your activities, we will happily take you through our bespoke package options (these packages are not charged at a charitable rate).

How do you maintain safety on activities?

At Stubbers we regularly check and maintain our safety equipment to the highest standards and ensure that it is continually safe and reliable. Following training, staff are regularly monitored to ensure standards are maintained.

What should we wear?

You will need long sleeves and trousers for some activities. Footwear is required on all activities and needs to be enclosed (flip flops are a big no-no). Bring plenty of clothes and a bag for your wet and muddy clothing. Remember, it’s better to have too many layers than too few!

What if a child can’t swim?

Our site is very safe so you don’t need to be able to swim to take part. If you’re ever near water, we make sure you will always wear a buoyancy aid or life jacket. If you think you will need extra assistance, please let us know.

What happens if the weather is bad?

Most activities are not affected by the weather as long as you are dressed appropriately. If an instructor feels that you are too hot, cold or wet they can shorten or change the activity for another. If you are worried about the weather conditions please call us on 01708 224753.

What if a member of the group has a medical condition?

On arrival you will be issued with green wristbands. Please ensure any group members with a medical condition wears a green wristband. This is so the instructors can identify them. If you require extra assistance please advise us in advance so we can make provisions prior to your arrival.

Can you participate with a disability?

At Stubbers there is something for everyone. Most activities can be tailored to all ability levels and some are supported by specialist activity equipment, including specialist sailing boats and access hoists. Please make sure prior to your visit you fill out an additional needs form.

What if a member of the group doesn’t want to participate in a certain activity?

We want to ensure everyone has an enjoyable day and takes something away with them – that’s why we believe in challenge by choice. Our staff can advise on how best to participate on a level that is comfortable for you. This way everyone contributes and all contributions are valued.

Do we mix with other groups?

There’s a chance you will be sharing an activity area with other guests. However, you will have your own instructor who will be focused solely on your group.

Can the adults join in the activities too?

At the end of an activity once all the children have had a go and time permitting, adults are free to have a turn. On certain water spots this is not permitted due to safety ratios.

Do you have parking for coaches?

Yes, we have a number of coach bays. On arrival you will be met by our welcome team who will arrange parking and escort your group off the coaches.

Can parents drop off the children?

Yes you are more than welcome to ask parents to drop off their children. We kindly ask that you let us know prior to your visit so we can ensure we have sufficient parking and staff to manage traffic volume.

What should I do with our valuables?

Leave your phone and any valuable jewellery at home if you can! If you decide to bring the bling with you, it’s at your own risk.

What facilities do you have on site?

We are pleased to provide full changing and shower facilities. We also have a coffee shop that’s open every day and accepts cash and card payments. For more information on our coffee shop click here.

Should the children bring money?

Our coffee shop provides grab-and-go food such as ice creams as well as souvenirs. We would recommend bringing £5 for a day visitor and £10 for a residential visitor. Our shops take cash and card payment and can be opened during an evening upon request.

Does Stubbers have insurance?

Stubbers Adventure Centre has £10 million public liability insurance. Any claim for compensation will be referred to the underwriters. We strongly recommend that you take out suitable insurance cover against cancellation, accidental injury and loss for damage to personal property whilst visiting the centre.

How do you recruit your staff?

The Stubbers staff have many years’ experience both at Stubbers and at other centres. Upon application, all staff are required to undertake an enhanced DBS disclosure, provide us with 3 satisfactory references, undertake a training period (the length of which depends on qualifications and experience) and work their first month on probation. All staff are qualified First Aiders.

What if I leave behind any clothing?

Valuables and small items will be kept for 4 weeks and if not claimed will be disposed of at the Centre’s discretion. Clothing is disposed of weekly. Wet or very dirty clothing is disposed of daily.

How do I get to Stubbers?

Stubbers Adventure Centre is located on the edge of Upminster. Our closest train station is Upminster where you can then get the 370 bus to our centre. We also have a large car park which is free to use.

What do we need to pack for a residential trip?

Contact us for our kit list. Feel free to send this to the parents.

What food is on the menu?

You can request a sample menu from us. Closer to your visit you can request a copy of your specific menu.

Do you cater for specific dietary needs including allergies?

We can cater for most dietary requirements. Please contact us as soon as possible so we can inform our caterers.

What time are our meals?
  • Breakfast – 8.30am to 9:00am
  • Lunch – 12.30pm to 13:00pm
  • Dinner – 5.30pm to 6pm
Do you provide bedding and pillows?

If you have booked our Maple Lodge residential building, all bedding and pillows are included. If you have booked one of our camp villages, you will need to bring your own sleeping bag and pillow.

If we are self-catered do we need to bring pots and pans?

We don’t provide cooking utensils for those that have opted for self-catering. However we do have limited supplies that can be requested free of charge on arrival.

Temporary Closure of Stubbers Adventure Centre 🌳

Due to the large amount building works and exciting new adventures in progress at Stubbers Adventure Centre, we have made the decision to remain closed. We plan to reopen as of Monday 1st March 2021.

If you have a booking with us for the lockdown period, one of our adventure specialists will be in touch.

Bookings for 2021 are open - email us on [email protected].

Remember you can keep up to date with all the exciting changes taking place on site by following us on Facebook and Instagram – there will be some big changes when you return! ✨

We want to take this opportunity to thank you all for your continued support and look forward to welcoming you back in March 😊