Terms & Conditions

Payment and child care vouchers:

Full Payment must be made at the time of booking. If paying by an agreed child care voucher provider, your booking isn’t confirmed until we receive the payment. Please allow up to 5 working days for child care vouchers to reach us and use your Customer ID as a reference.

Confirmation:

Once you have received your receipt (normally via email), this is confirmation of your booking. Please check all details on the invoice including date, activity and child name, and notify us immediately if any details are incorrect.

Cancellations:

Individuals, birthdays, SMASH Camps

Full refunds will be given if we are notified one working day before the reservation. If you wish to cancel your booking, you must notify us immediately in writing to [email protected]. Until confirmation is received we will continue to hold your reservation. All cancellations will be acknowledged.

If cancellation is due to illness, a full refund may be given with less than 24 hours notice, subject to the illness being medically certified. There is a £5 admin charge with any cancellation.

Group bookings

If you need to cancel your visit or any part of your booking, you should notify us in writing as early as possible. Emails need to be sent to [email protected], and if you are sending a letter or fax, these must be followed with a call to the centre between 9am and 5pm daily on 01708 224 753. Stubbers Adventure Centre cannot be held responsible for loss or delay.

Cancellation charges as detailed below will apply from the date of receipt of your written notice. Where appropriate the cancellation charge will be applied to each of the individual participants for whom the booking has been made. Per individual:

  • Within 24 hours: 100% of booking fee.
  • Less than 4 weeks: 90% booking fee.
  • 4 to 12 weeks: 50% booking fee.
  • Greater than 12 weeks: 10% deposit.

Programme changes:

Stubbers reserve the right to change the activity programme in the event of instructor qualifications, equipment serviceability, poor weather or where there are concerns for safety.

Exclusions:

Stubbers reserves the right to exclude from activity or the site or refuse any person at any time if, in our opinion, the person’s behaviour is unsafe or spoiling the enjoyment for other site users or otherwise not in accordance with site rules. No refund will be given.

Personal property:

Your personal effects are your responsibility at all times, unless any loss or damage is due to negligence or failure in our procedure. We recommend that you take out personal effects insurance.

Lost property:

This is disposed of weekly. Wet or very dirty clothes are disposed of daily. Valuables and small items will be kept for 4 weeks and, if not claimed, will be disposed into the Stubbers Charitable Bursary fund.

Photography and video footage:

Please note that we use photos or videos taken by authorised personnel for inclusion in promotional material including our website. Please inform us on booking if you or your group do not wish your photo to be taken.

Dogs:

We regret that pets other than guide dogs are not permitted on site.

Smoking, alcohol and drugs:

In compliance with the law, smoking is not permitted in buildings, shelters, tents and activity areas. People over 18 years of age are not permitted to smoke on site other than in a designated outside area.

No person will be permitted to take part in activities if in the opinion of Stubbers staff that individual may be under the influence of alcohol or drugs. Consumption of alcohol on-site is at the discretion of the management. However, we do not expect young people to be given access to alcohol during their visit.

Off-site activities:

A number of our SMASH Camp packages include off-site activities such kayaking on the River Chelmer. All our usual standards of care and supervision apply. All children may participate in off-site events unless we specifically receive written notification to the contrary from parents or guardians.

Customer feedback:

If you have any feedback during your visit please inform the SMASH Manager or Duty Manager on-site who will endeavour to help you. If the matter is not dealt with to your satisfaction, please complete a Feedback Form which is available from the reception building. Please hand this form in at reception or send it with any covering letter to the Centre Manager within 28 days of the end of your visit. Failure to follow this simple procedure may prevent a full investigation of the points that you raise.

We cannot therefore accept liability for any complaint or claim that is not reported in accordance with this procedure unless the claim or complaint involves death, personal injury or illness.

Risk assessments:

Copies of our standard operating procedures and risk assessments can be made available on request.

Insurance cover and liability:

Stubbers Adventure Centre has a £10 million public indemnity and liability insurance. Stubbers Adventure Centre does not accept liability for personal injury or loss or damage unless there is proven negligence of the company or their employees.

Accidents:

Adventurous Activities by their nature carry an element of risk of death or injury. All persons that agree to take part in activities at the centre do so at the acceptance of that risk. It is the responsibility of the party leader to ensure that all members of the party understand and accept the risks involved and that, in the case of young people, parental permission has been obtained.

Higher risk activities:

Members of your party should be made aware that although every reasonable effort is made to control the risk, the activities Quad Biking, Jet Skis and Mountain Boarding carry a higher risk of injury when not ridden correctly. Any person not wishing to accept that risk should not take part in the activity. We accept responsibility should you or any member of your party suffer death, personal injury or illness because of our negligence or the negligence of our employees, agents, suppliers or subcontractors (providing they are working specifically as instructed by us).

This acceptance of responsibility however is subject to all of our booking conditions. We cannot accept liability where the death, personal injury or illness was due to the act(s) and / or omission(s) of the person(s) affected, or where we or the supplier of the service in question could not have foreseen an event or avoided it even with all due care.

Pregnancy policy:

Due to the nature and risk of the adventurous activities we provide, we are unable to advise on participation if you are pregnant. The welfare of mother and baby is our highest priority – as every pregnancy is different and each mother will be given different care plan, we suggest you seek advice from your doctor before attempting participation.

In order to assist your doctor, we have an adaption form detailing the activity descriptions and risks involved in each activity. This should be used with the risk-benefit analysis for the centre which is available on our website. This is available on request and will help them make an informed judgement.

All activities taken part in are at your own risk. If you are under 18, you are unable to opt-out of our advice and participation will not be permitted without the form completed by a medical professional.