Yes. If you’re paying in full or part by childcare vouchers, we require payment within 10 working days of booking in order to confirm your adventurer’s place. You may require our Ofsted number – EY478606. Bookings will be cancelled without notice if payment is not received. 

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Please contact our Guest Services team on info@stubbers.co.uk with your request.

All activities are included!

Children may get the opportunity to go to our tuck shop to get snacks and merchandise. 

SMASH Camps is unable to accept adventurers who require 1:1 support or a carer present. Other than that most activities can be tailored to all ability levels plus all our staff have training in additional need awareness. Please make sure that SMASH Camps is aware of any additional needs that your child may have prior to your visit.

Timetable
8:30 - 9:00 = Arrival and Check in
9:15 - 10:45 = Activity 1 
10:45 - 11:00 = Toilet and Drink Break 
11:00 - 12:30 = Activity 2
12:30 - 1:30 = Lunch Time
1:30 - 3:00 = Activity 3 
3:00 - 3:15 = Toilet and Drink Break
3:15 - 4:45 = Activity 4 
5:00  = Pick Up

We ask that you collect your child between 4:45-5:30. If you think you will be later than 5:30pm please let us now.

If you think you'll be later than 5:45 please arrange for someone else to collect your child. If you are late you can incur a penaty charge that will need to be paid before collection your child. 

We are only registered to care for children until 18:00 and are obliged to notify Children's Services of any child still on site after this time. 

We offer a varied programme consisting of 4 activity sessions per day from our wide range of adventurous activities based in our High Action, Target Sports, Team Build, Water Sports and Wild Camp.
Groups individual activity timetables are displayed on their table inside SMASH HQ, which is a parent free zone. If you would like to find out when dropping your child off, please ask one of our welcome team and they can check their schedule for you. 

Yes. Please email info@stubbers.co.uk explaining what the fund is requested for (which package) and a short explaination as to why you think you may be eligible. Please provide your name and contact number and we will be in touch. 

We find that young people enjoy themselves most in old clothing with layers for colder weather. They will require long sleeves and trousers for some activities. Footwear needs to be enclosed (flip flops are not suitable) and is likely to get wet. Bring plenty of clothes and a bag for wet and muddy clothing. We recommend AT LEAST one COMPLETE change of clothes (including underwear, socks and shoes). A complete list of what to bring (and what not to bring) can be found in your confirmation email.

Visit our Parents Info page for everything you need to know!

Land based activities such as climbing and target sports:

• Foot wear - comfortable shoes or trainers that do not come of your feet easily and offer protection for the feet. Flip flops are not acceptable.
• Clothing - Long sleeves and Long trouser will give you full protection. Shorts and T shirts are acceptable at your own risk. No swim wear or bare chests will be permitted.
• Dress for the weather - layers of clothing in cold weather and hats and sunscreen on hotter days.

Water Activities:

• Foot wear - Ideally wetshoes or old trainers. Your feet will get wet. 
• Clothing - Layers of quick dry clothing appropriate to the weather
• Swim wear  - Swim wear under clothing is handy if you have to strip of wet clothes
• Dress for the weather - There is a greater risk of sunburn when out on the water.
• Wetsuits, dry and semi dry clothing - You are welcome to bring your own specialist watersports clothing. Loan wetsuits are provided by Stubbers only to clinets on Paddle Board Tuition sessions
• Cull change of clothing including footwear

Leave your phone and any valuable jewellery at home if you can! Watersports areas have lockers where out team can secure your car keys and wallets for the duration of the activity at your own risk.

Our site is very safe so you don’t need to be able to swim to take part. If you’re ever near water, we make sure you will always wear a buoyancy aid or life jacket. If you think you will need extra assistance, please let us know.

Most activities are not affected by the weather as long as you are dressed appropriately. Our activity team is experienced in keeping clients as comfortable as possible. In the event  an activity has to be cancelled by Stubbers due to extreme weather condition, you will be offered a replacement activity, postponement or refund

Please ensure that the instructors are aware of any medical conditions and that you have and any medication required. If you require extra assistance please advise us in advance so we can make provisions prior to your arrival.

At Stubbers there is something for everyone. Most activities can be tailored to all ability levels and some are supported by specialist activity equipment, including specialist sailing boats and access hoists. Please make sure that our staff are aware of any special needs that you or a member of your group may have before your visit.

We want to ensure everyone has an enjoyable day and takes something away with them – that’s why we believe in challenge by choice. Our staff can advise on how best to participate on a level that is comfortable for you. This way everyone contributes and all contributions are valued.

If you have booked through the website on to an individual activity experience, you may be sharing with other adventurers. Exclusive booking is available on the website for those that prefer or more private session.

The above does not apply to schools, youth groups and corporate group bookings where activity sessions are run exclusive to each booking

We are pleased to provide full changing and shower facilities and a dedicated first aid room. We also have a coffee shop that’s open every day.

Stubbers Adventure Centre has £10 million public liability insurance. Any claim for compensation will be referred to the underwriters. We strongly recommend that you take out suitable insurance cover against cancellation, accidental injury and loss for damage to personal property whilst visiting the centre.

At Stubbers we regularly check and maintain our safety equipment to the highest standards and ensure that it is continually safe and reliable. Following training, staff are regularly monitored to ensure standards are maintained.We are inspected and validated annually by the Adventure Activities Licensing Service (AALS), the Royal Yachting Association and Paddle Sports England. External technical advisors are retained to ensure a high standard of safety across all of our activity provision 

The Stubbers staff have many years’ experience both at Stubbers and at other centres. Upon application, all staff are required to undertake an enhanced DBS disclosure, provide us with 3 satisfactory references, undertake a training period (the length of which depends on qualifications and experience) and work their first month on probation. All staff are qualified First Aiders.

Valuables and small items will be kept for 4 weeks and if not claimed will be disposed of at the Centre’s discretion. Clothing is disposed of weekly. Wet or very dirty clothing is disposed of daily.

Stubbers Adventure Centre is located on the edge of Upminster. Our closest train station is Upminster which is a 10 min taxi or bus ride to the centre.

The bus stop at our entrance serves the 370 bus service running from between Romford and Lakeside

ULEZ - While all maps and signs show Stubbers inside the ULEZ payment limits there are currently no cameras for vehicles approaching along Ockendon Road from the East or up Stubbers Lane from the west. But if you come via Upminster or St Marys Lane / Pike Lane you will get caught on camera

If you need to contact Stubbers call 01708 224 753 between 9am and 5pm. If a guest is staying with us we will provide you with a mobile number to contact us out of hours.

Disabled guests can receive a free carer pass for General Admission to the site. Some activities may require a carer to accompany the disabled adventurer in which event the ticket cost for the carer may be waived

In order to get a free pass disabled guests must provide one of the below types of document prior to or on the day of their visit:

Disability Living Allowance or Attendance Allowance award letter (dated within the last 12 months).
Personal Independence Payment letter (dated within the last 12 months).
A current and valid Blue Badge.
Letter from GP or consultant (dated within the last 12 months) confirming the need for a full-time carer. This does not need to be a letter of diagnosis.
A helper must be over 14 years of age and capable of assisting the guest who holds the disability. The helper would be expected to understand the disabled person’s condition and assist them in managing it for the duration of the visit. For example, if the disabled person finds communication difficult due to a diagnosed medical condition, the helper would be expected to take responsibility for ensuring the disabled person is aware of relevant safety information displayed on our maps or explained by the instructor.


Please note, each disabled guest must provide the documentation above to receive a carer ticket.

Yes. Please email info@stubbers.co.uk explaining what the fund is requested for (which package), the cost of the experience and how much funding is required, and a short explanation as to why you think you may be eligible. Please provide your name and contact number and we will be in touch. 

Go to the 'book' at the top of the page and follow the onscreen instructions.

Full payment is required at time of booking. We accept payments from Visa, Master Card, Maestro and JCB which can be taken over the phone, via our website or by visiting us. We also accept childcare vouchers or a combination of childcare vouchers and card payments. Please call us on 01708 224753 to confirm we accept your childcare voucher provider.

You will receive a confirmation email shortly after booking. That email outlines the next steps to set your child up for the best possible experience.

The confirmation email outlines
• Grouping
• Waiver and personal profile
• What to bring 
• What to expect
• How to pay with childcare vouchers

The confirmation email outlines As always, any further questions feel free to call our Guest Services Team!

No. All details will be filled in when you book. You can find links to our waiver and terms and conditions when you book.

Discoverers
Our dedicated discoverer team consists of the Discoverer Assistant Coordinator and Discoverer Play Leaders who look after your little one throughout their day, helping them get ready for activities and leading SMASH based activities. When discoverers take part in Stubbers activities their dedicated Discoverer Play Leader will remain with the group, however, a Stubbers Activity Instructor will conduct their session.

Adventurers & Seniors
There are two teams of staff who care for Adventurers & Seniors during their day. The SMASH Team includes Adventurers Assistant Manager, Head Play Leaders and Play Leaders who look after adventurers while they are at SMASH HQ and are on call throughout sessions. They are there to ensure a fun, safe day as a whole - they'll occasionally even join in a game of laser tag!

The second team is the Stubbers Activity Instructors who deliver engaging, challenging, activity sessions with a focus on safety and fun.

When you arrive, follow signs to SMASH HQ reception to check in. Our friendly staff will ensure a quick and easy drop off to sign in your adventurer, check everything is in order and give them a wrist band which has their group information on. Our welcome team will then help your adventurer find their table and get settled, showing them what's what and introduce them to a few new friends as well as introducing themselves! At that point, you're free to go and enjoy your day knowing your adventurer is in safe hands.

Between arrival and check in closing, there will be a number of activities for them to choose from. After check-in closes our morning welcome announcement outlines the running of the day, camp rules and who to go to with questions.

Yes! If you would like to speak to your child's division coordinator, just ask at reception and they can give you feedback on their day. If it requires a slightly longer discussion we would be more than happy to schedule an appointment.

Our friendly team will do everything in their power to help children settle in. Our staff are trained and are aware that some children may find it more difficult to settle in a new place and take extra time and care to make them feel comfortable. Our welcome team on arrival who show your adventurer to their table, introduce themselves and introduce your child to a few new friends.

Our children are friendly and welcoming through initiatives like our SMASH Citizen program which rewards acts of kindness.

If your child doesn't settle on their first day of camp, please let us know! Just as we tell the children, we can better help when we know about a situation, so please bring it to the attention of a Coordinator.

Yes, please tell us. You will receive an online waiver in your booking confirmation email which will ask for details of any medical conditions. The more information you provide us, the better we can care for your child. If your child requires medication during the day, you must let our staff know and complete subsequent paperwork before your child can attend our camp. Children with a medical condition will be issued with a green wrist band.

Please inform us if your child carries an Epi-Pen. We will give each child with medical equipment (Epi-Pen, inhaler etc) a small backpack for medical purposes so they can keep it with them while travelling to activities. Children with a medical condition will be issued with a green wrist band.

All adventurers are grouped within their age program, discoverers, adventurers or seniors with a maximum of 10 children per group.

Our groupings are organised by program.

If your child is attending a multi-activity day programme their group could change each day.

If your child is attending a specialist week programme they will remain with the same group for the duration of the week.

If your adventurer would like to be grouped with friends attending the same day on the same programme please email info@stubbers.co.uk.

PLEASE NOTE: All grouping requests are subject to available space within pre-set groups. We are unable to accommodate any requests for grouping made after 3 days prior to the booking start date and will not be able to accommodate on the day. Week groups and specialist groups cannot be mixed with day bookings.

Don’t worry if your adventurer is coming alone – they’ll make loads of new friends and have a great time regardless! A great number of adventurers brave our camps without knowing a soul and leave with new, life-long friends. Our friendly team of Play Leaders ensure inclusion and encourage friendship building through fun icebreakers, informal introductions and group activities.

We have lost property bins outside the main SMASH HQ. These are managed weekly and we will notify parents of any clearly named items. Valuables and small items will be kept for 4 weeks and if not claimed will be disposed of at SMASH Camps discretion. Clothing is disposed of weekly. Wet or very dirty clothing is disposed of daily

Many of our SMASH staff trained in first aid and carry a basic first aid backpack with them everywhere on site so help is always on hand. From bumps and grazes to stings, our staff are true professionals with great empathy and will quickly administer any required first aid with reassurance and TLC and get the adventurer back to enjoying their day.

If your child falls ill or has a serious injury at camp you will be contacted immediately.

We continue rain or shine as most activities are not affected by the weather. We recommend packing for the weather and bringing a rain jacket for light showers and a change of clothes. Instructors will ensure children are dressed appropriately. Most activities will continue with a little rain unless unsafe to do so. If an instructor feels that children are too hot, cold or wet they can shorten or change the activity for another.

We also have hot weather plans! We don't expect adventurers to do highly strenuous activities such as climbing on the odd occasion that we experience a heat wave! We get as many adventurers on water activities as possible, have water fights at SMASH HQ and offer our Fun Zones at higher capacity during hot days.

Groups individual activity timetables are displayed on their table inside SMASH HQ, which is a parents free zone. If you would like to find out when dropping your child off, please ask one of our welcome team and they can check their schedule for you. Our Fun Zones for the day will be displayed daily in reception!

Please let one of our staff know in the morning when dropping off a child. Children will remain at SMASH HQ and not go to their session if pick up time is during an activity to avoid disruption, but don’t worry, they can join a SMASH Fun Zone so they'll have plenty to do while they wait.

Only seniors are allowed to leave our camp grounds without an adult collecting them from reception.

If your senior is taking public transport or a private hire vehicle home, we need a completed waiver to state your consent. They MUST sign out at reception.

Stubbers Adventure Centre has £10 million public liability insurance. Any claim for compensation will be referred to the underwriters. We strongly recommend that you take out suitable insurance cover against cancellation, accidental injury and loss for damage to personal property whilst visiting the centre.

At Stubbers and SMASH Camps we regularly check and maintain our safety equipment to the highest standards and ensure that it is continually safe and reliable. Following training, staff are regularly monitored to ensure standards are maintained.

The Stubbers staff have many years experience both at Stubbers and at other centres. Upon application all staff are required to undertake an enhanced DBS disclosure, provide us with 3 satisfactory references, undertake a training period (the length of which depends on qualifications and experience) and work their first month on probation. All staff are qualified First Aiders.

If you need to contact SMASH Camps call 01708 224 753 between 09:00am and 17:00pm. Call 07399416488 there after.

SMASH Camps is a no Mobile phone zone. We understand the need for older children who make their own way to and from camp to have a mobile phone, they are not allowed to be used once on camp, during break times or for taking photographs etc. They must be kept in personal baggage at the risk of the owner at all times. We have a limited amount of phone lockers that can be utilised if requested but can not take responsibility for loss or damage.

In the safe confines of the centre we do not require participants to be able to swim. When near water they will always wear a buoyancy aid or life jacket. This will support them safely should they fall in until an instructor is able to assist them. If you think your child will need extra assistance, please let us know.