FAQs

Frequently Asked Questions

Need to know more before you get your adventure on? Check out the answers to some of our most commonly asked questions.

Didn’t find your answer? You can get in touch with us directly here.

What should I wear?

You will need long sleeves and trousers for some activities. Footwear is required on all activities and needs to be enclosed (flip flops are a big no-no). Bring plenty of clothes and a bag for your wet and muddy clothing. Remember, it’s better to have too many layers than too few!

What should I do with my valuables at Stubbers?

Leave your phone and any valuable jewellery at home if you can! If you decide to bring the bling with you, it’s at your own risk.

What if I can't swim?

Our site is very safe so you don’t need to be able to swim to take part. If you’re ever near water, we make sure you will always wear a buoyancy aid or life jacket. If you think you will need extra assistance, please let us know.

What happens if the weather is bad?

Most activities are not affected by the weather as long as you are dressed appropriately. If an instructor feels that you are too hot, cold or wet, they can shorten or change the activity for another. If you are worried about the weather conditions please call us on 01708 224753.

What if I have a medical condition?

Please ensure that the instructors are aware of any medical conditions and that you have and any medication required. If you require extra assistance please advise us in advance so we can make provisions prior to your arrival.

Can I participate if I have a medical condition?

At Stubbers there is something for everyone. Most activities can be tailored to all ability levels and some are supported by specialist activity equipment, including specialist sailing boats and access hoists. Please make sure that our staff are aware of any special needs that you or a member of your group may have before your visit.

What if I don't want to participate in a certain activity?

We want to ensure everyone has an enjoyable day and takes something away with them – that’s why we believe in challenge by choice. Our staff can advise on how best to participate on a level that is comfortable for you. This way everyone contributes and all contributions are valued.

Do we mix with other groups?

When taking part in Pay & Play and events such as BAM, Family Adventure Weekends, Family Adventure Day and Motor Sport Experiences, you will mixed with other individuals and groups. For every other adventure you will be guided by your own private instructor.

What facilities do you have on site?

We are pleased to provide full changing and shower facilities. We also have a coffee shop that’s open every day.

Does Stubbers have insurance?

Stubbers Adventure Centre has £10 million public liability insurance. Any claim for compensation will be referred to the underwriters. We strongly recommend that you take out suitable insurance cover against cancellation, accidental injury and loss for damage to personal property whilst visiting the centre.

How do you maintain safety on activity?

At Stubbers we regularly check and maintain our safety equipment to the highest standards and ensure that it is continually safe and reliable. Following training, staff are regularly monitored to ensure standards are maintained.

How do you recruit your staff?

The Stubbers staff have many years’ experience both at Stubbers and at other centres. Upon application, all staff are required to undertake an enhanced DBS disclosure, provide us with 3 satisfactory references, undertake a training period (the length of which depends on qualifications and experience) and work their first month on probation. All staff are qualified First Aiders.

What if I leave behind any clothing?

Valuables and small items will be kept for 4 weeks and if not claimed will be disposed of at the Centre’s discretion. Clothing is disposed of weekly. Wet or very dirty clothing is disposed of daily.

How do I get to Stubbers?

Stubbers Adventure Centre is located on the edge of Upminster. Our closest train station is Upminster where you can then get the 370 bus to our centre. We also have a large car park which is free to use.

Who do I contact in an emergency?

If you need to contact Stubbers call 01708 224 753 between 9am and 5pm. If a guest is staying with us we will provide you with a mobile number to contact us out of hours.

Do carers have to pay when visiting Stubbers?

Disabled guests can receive a free carer pass for:

  • Big Adventure Monday
  • Pay & Play
  • Bespoke Adventure

In order to get a free pass disabled guests must provide one of the below types of document prior to or on the day of their visit:

  1. Disability Living Allowance or Attendance Allowance award letter (dated within the last 12 months).
  2. Personal Independence Payment letter (dated within the last 12 months).
  3. A current and valid Blue Badge.
  4. Letter from GP or consultant (dated within the last 12 months) confirming the need for a full-time carer. This does not need to be a letter of diagnosis.

A helper must be over 14 years of age and capable of assisting the guest who holds the disability. The helper would be expected to understand the disabled person’s condition and assist them in managing it for the duration of the visit. For example, if the disabled person finds communication difficult due to a diagnosed medical condition, the helper would be expected to take responsibility for ensuring the disabled person is aware of relevant safety information displayed on our maps or explained by the instructor.

Please note, each disabled guest must provide the documentation above to receive a carer ticket.